Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of goods are exempt from being returned, such as perishable items or items marked as final sale. If you are unsure whether your item is eligible for return, please reach out to us for clarification.
Return Process
To initiate a return, you must contact us by emailing [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please note that returns must be requested within 30 days of receiving your order.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you need a different item, you must return the original item and place a new order. Follow the return process outlined above to return your item, and then you can purchase the new item separately. This ensures that you receive the correct item in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos. We will assess the situation and determine whether a replacement or refund is appropriate. Claims for damaged or defective items must be made within 7 days of receiving the product.
Contact Information
If you have any questions about our Return and Refund Policy, please do not hesitate to reach out. All customer communication is handled via email only. You can contact us at [email protected] for any inquiries or concerns regarding your order.